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IOM rekrutujedrukuj


Open to Internal and External Candidates


Position Title


Infoline Operator




Duty Station


 Warsaw, Poland



 General Service Staff, Grade G3

Type of Appointment


 Special Short Term, 3 months with possibility of extension

Estimated Start Date


 As soon as possible

Closing Date 


 14 May 2017


Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.



Project: “Migrant Info” co-funded from the European Union through Asylum, Migration and Integration Fund (AMIF): The aim of this project is to facilitate the integration of migrants in Poland by raising their awareness on their rights and obligations and undertaking activities aimed at preventing discrimination and exploitation of migrants at the Polish labour market.

Under the overall supervision of the Head of Office and the direct supervision of the Project Coordinator, the successful candidate will assist in the implementation of the project “Migrant Info” and its operational activities in IOM Office in Warsaw.


Core Functions / Responsibilities:

  • Provide information via infoline (e.g. telephone, e-mail, skype, facebook, personal consultations) to foreigners on their rights and obligations in Poland and on the possibilities of obtaining assistance in case of violations of their rights;
  • As instructed, prepare materials which will serve as resources for infoline and other project activities;
  • Assist in updating project’s web page;
  • Cooperate with the project team with regard to updating information on the basis of inquiries from beneficiaries;
  • Prepare reports on infoline operation;
  • Participate and conduct information meetings for migrants;
  • Perform any other duties as may be assigned.


Required Qualifications and Experience



  • Bachelor degree from an accredited academic institution, with one year of relevant professional experience; or
  • Completed High School degree, with three years of relevant professional experience.

(Candidates with Bachelor degree will be preferred).


Skills and Experience

  • Very good communication and interpersonal skills including ability to work under time pressure and meet deadlines;
  • Excellent organizational skills;
  • Good knowledge of migration related issues;
  • Ability to work individually and in multicultural team;
  • Good knowledge of MS Office;
  • Experience in providing assistance to foreigners would be an asset.



  • Fluency in English, Polish and Russian is required.
  • Fluency in Ukrainian will be a remarkable asset.


Required Competencies



  • Accountability – takes responsibility for action and manages constructive criticisms
  • Client Orientation – works effectively well with client and stakeholders
  • Continuous Learning – promotes continuous learning for self and others
  • Communication – listens and communicates clearly, adapting delivery to the audience
  • Creativity and Initiative – actively seeks new ways of improving programmes or services
  • Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;
  • Performance Management – identify ways and implement actions to improve performance of self and others.
  • Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;
  • Professionalism -  displays mastery of subject matter
  • Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation.
  • Technological Awareness - displays awareness of relevant technological solutions;
  • Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.



Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Candidates will be recruited in the country of the duty station. Candidates may be considered even if applying from another location but will be considered to be locally recruited.

In all cases, a prerequisite of taking up this position is right of residence and right to work in the country of the duty station at the time of application.


How to apply:


Interested applicants are invited to send their CV and cover letter in English to, referring to PL-SVN001/2017 by 14 May 2017.


Please note that only shortlisted candidates will be contacted.


Posting period: From 25.04.2017 to 14.05.2017